Privacy Policy

Last updated: November 20, 2024

1. Introduction

Welcome to TypeIMG. We are committed to protecting your privacy and ensuring that your personal data is handled in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States. This Privacy Policy outlines how we collect, use, disclose, and protect your information.

If you have any questions or concerns about our use of your personal data, please contact our support team at support@typeimg.com.

2. Information We Collect

2.1 Personal Data

We collect the following types of personal data to provide and improve our services:

  • Registration Information: When you register on our website, we collect your name and email address.
  • Cookies and Tracking Information: We use cookies, including essential, analytical, and marketing cookies, to improve user experience and personalize content. We also collect IP addresses and other primary data through Google Analytics (GA4) for analytical purposes.

2.2 Special Categories of Data

We do not collect or process any special categories of data, such as sensitive health information, religious beliefs, or data concerning children under the age of 13.

3. How We Collect Data

Data is collected through the following methods:

  • Website Forms: Personal data such as name and email is collected during user registration.
  • Cookies and Tracking Technologies: Our website uses cookies to enhance user experience and for session management. Google Analytics (GA4) is used to analyze user interactions on the website.

By using our site, you agree to the collection and use of information in accordance with this Privacy Policy.

4. Purpose of Data Collection

The information we collect is used for the following purposes:

  • Analytics: To understand how users interact with our website and to improve our services.
  • Marketing and Advertising: To tailor content and marketing messages that align with user preferences and behaviors.
  • Session Management: To maintain session keys after login for 72 hours.

We do not use your data for automated decision-making or profiling.

5. Data Sharing with Third Parties

We may share your data with the following third parties:

  • Payment Providers: For processing payments, as our platform does not store payment data. Payments are handled externally by payment gateways that comply with applicable data protection regulations.

We do not share your data with any other third-party organizations unless it is required by law or necessary to protect our legal rights.

6. International Data Transfers

Currently, we do not transfer data outside of the European Economic Area (EEA). However, if we begin working with partners outside the EEA, we will implement necessary safeguards, such as Standard Contractual Clauses (SCCs) or equivalent protections, to ensure data privacy standards are maintained.

7. Data Retention and Security

7.1 Data Retention

We retain personal data according to the following schedules:

  • Client Data (Name, Email): Retained for the duration of the service relationship.
  • Analytical Data (Google Analytics): Retained for 14 months.
  • Payment Data (Transaction History): Retained for 12 months and includes only transaction dates and amounts.

7.2 Security Measures

To protect your data, we implement industry-standard security measures, including:

  • SSL Encryption: All data transmitted through our website is encrypted using SSL technology.
  • Access Controls: Only authorized personnel have access to user data. Users can log in without passwords using one-time links or OAuth for added security.

8. User Rights

Under applicable data protection laws, users have the following rights:

  • Right to Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information.
  • Right to Deletion: You may request the deletion of your personal data. Deleted accounts are placed in a queue for deletion, and all associated data is permanently deleted.
  • Right to Restriction of Processing: You may request that we restrict the processing of your personal data.
  • Right to Data Portability: You have the right to request the transfer of your personal data to another service provider where technically feasible.

To exercise these rights, please contact us at support@typeimg.com. We will respond to your request in accordance with applicable data protection laws.

9. Complaints

If you have any concerns or complaints about our privacy practices, you may contact our Data Protection Officer (DPO) at support@typeimg.com. You also have the right to file a complaint with a relevant data protection authority.

10. Cookies Policy

10.1 Types of Cookies We Use

Our website uses the following types of cookies:

  • Essential Cookies: Necessary for the functionality of the website.
  • Analytical Cookies: Used to collect information about user interactions and improve website performance.
  • Marketing Cookies: Used to personalize advertisements and enhance user experience.

10.2 Cookie Consent

Our website displays a cookie banner to inform users about the use of cookies. Users can accept or manage cookie preferences through this banner.

11. Compliance with International Standards

Our services are globally accessible, and we strive to comply with the privacy regulations of the regions where we operate:

  • European Union (GDPR): We adhere to the General Data Protection Regulation, which grants users rights to control their personal data.
  • United States (CCPA): For California residents, we respect the "Do Not Sell My Personal Information" option and other rights provided by the California Consumer Privacy Act.

12. Additional Information

12.1 Child Data

Our website is not directed at children under the age of 13, and we do not knowingly collect data from children. If we become aware that we have inadvertently collected data from a child under the age of 13, we will delete such data promptly.

12.2 Account Deletion and Refunds

Users can delete their account with a single click, which will place their account in a queue for deletion, and all data will be removed from our systems. Please note that deleted accounts are not eligible for refunds, as all data, including transaction history, will be erased. We offer a 14-day money-back guarantee for users who are dissatisfied, provided that they give a valid reason for the request within this period.

13. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of any significant changes by posting a prominent notice on our website or contacting users via email.